The Revolution

Welcome to the Revolution in Affordable Legal Services

Many people think that an “affordable lawyer” is a contradiction. We think differently.

The Demand for Lawyers

80% of the legal needs of the poor go unmet. For the middle class that number is 40-60%. The number of people that represent themselves in court rather than hire an attorney also highlights the tremendous unmet need for lawyers. For divorces in Utah, 49% of petitioners and 81% of respondents are self-represented. Based on Utah District Court statistics, this represents 17,000 people per year that go without an attorney.

The Supply of Lawyers

13.3% of newly graduated lawyers are unemployed. Of those new lawyers that did find employment, only 66% found jobs that require a licensed attorney. Thus many attorneys are unemployed, underemployed, or working outside the legal field because they could not find jobs as lawyers.

Why is the supply not meeting the demand?

So there is unmet demand for legal services, and there is a ready supply of lawyers. Why isn’t this oversupply of lawyers rushing to meet the tremendous demand from middle and lower income people?

The Problem is Price

According to economics, the problem is price. In Utah, 89% of attorneys who stated their hourly rate in a Utah Bar survey said they charge more than $150 per hour. Nationally, the average price for an attorney is $284 per hour. Low and middle income people simply cannot afford to pay an attorney $284 an hour. The average newly graduated lawyer has $100,584 in student debt. So lawyers cannot afford to charge less than $284 an hour, right?


The Revolution: A non-profit law firm that charges based on income

Open Legal Services was an innovative solution to the problem of connecting the supply of lawyers to the demand for affordable legal services. The three pillars of our model were:

  1. Operating as a non-profit
  2. Charging on a sliding scale based on income
  3. Keeping costs low

“The roots of disruptive innovation lie in the serving of nonconsumption—areas in a sector where people have no access to the existing offerings because they are too expensive, inconvenient, or complicated to use and therefore the alternative to the innovation is nothing at all. There is significant nonconsumption in the market for legal services, which disproportionately impacts low-income and disenfranchised individuals.


– Disrupting Law School: How disruptive innovation will revolutionize the legal world

1) Benefits of operating as a non-profit

To be clear, non-profit does not always mean free services. For example, many universities, hospitals, and museums are structured as non-profits and charge for their services. Here are some of the benefits of a non-profit structure:

  • Our attorneys were eligible for the Public Service Loan Forgiveness Program
  • We paid less in taxes
  • Referrals from unique sources – As a nonprofit, we are often exempt from rules that many courts and other nonprofit entities have about where they can refer potential clients. Courts, judges, other nonprofits, and even the State Bar can freely refer clients to us.
  • People are willing to volunteer their time for a non-profit
  • Clients don’t expect mahogany desks and corner offices in a non-profit
  • Discounts – nonprofits are eligible for discounts and free services on all sorts of things like web hosting, software, and advertising
  • Oversight – our board members shared their expertise on everything from practicing law to business and accounting
  • Transparency – like all nonprofits we had to file financial documents with the IRS
  • We could solicit donations*

*In order to remain sustainable, Open Legal Services tried not to use donations or grant money to fund daily operations. Instead, such money was leveraged to upgrade our infrastructure and to fund expansion of our services. Until such time as the Legal Services Corporation is permitted to subsidize sliding scale organizations (thereby extending the life of a grant,) reliance on donations is risky.

2) Charging on a Sliding Scale: Price discrimination, but in a good way

We charged between $75 and $145 an hour (based on income and family size), which is far below the industry average of $284 an hour. By charging clients on a sliding scale, we were charging based on their ability to pay.

If we had to choose only one rate to charge, we would either price ourselves out of this market (like traditional law firms) or charge too little to cover our expenses (like traditional non-profits, which require grants and donations just to operate). By charging on a sliding scale, the people at the top of our scale subsidized the people at the bottom, thus allowing us to help a wider range of people in need than we could otherwise.

Why charge money at all?

Completely free legal services do not actually exist. Someone is always paying, whether it’s grant money for legal aid, tax money and court fines for public defenders, or time away from work or family for pro bono attorneys. Grant money is notoriously fickle and usually comes with limitations and reporting requirements. These requirements increase overhead, thus decreasing the effectiveness and reach of the grant money.

By charging money, we also kept our clients and ourselves accountable. If we didn’t provide quality services, people wouldn’t pay us. And our clients stayed engaged with their cases because they were paying us. Thus our existence depended on the the people that depend on our services, instead of on the whim of donors or grant funding organizations.

3) Keeping costs low

In order to charge less, we have to cost less. For example, Open Legal Services spent about 30% on overhead (everything beyond our lawyers’ salaries), while the rest of the legal industry spends 40% on overhead. How did we keep our costs down?

  • Our desks were donated
  • Our printers cost $40 second-hand from University Surplus
  • We built it ourselves instead of hiring it out (client database, website, billing…)
  • We used open source software instead of expensive proprietary software (WordPress, GIMP, Inkscape, etc)
  • No costly marketing. Search terms like “Criminal Lawyer” and “Defense Attorney” can cost upwards of $100 per click on Google AdWords.
  • Economies of scale – as we grew, we spread our overhead across more attorneys, thus reducing our cost. In addition, our quality improved as we grew because none of us was as smart or as skilled as all of us working together.
How can you provide quality representation at such low prices?

Traditionally, clients thought their attorney was very skilled if they charged a lot of money. You often hear “you get what you pay for,” but we also often hear clients complain that their previous attorney charged a lot of money and didn’t produce a lot of results. Is an attorney that charges $300/hour really twice as good as one that charges only $150/hour? What if attorneys could run their businesses more carefully and thus be able to charge less? You get the same quality attorney at a lower price. We believe that price is not an accurate indicator of quality and that justice should no longer be available only to the wealthy. At Open Legal Services we took advantage of the following factors to provide high quality representation for our clients:

  • A team approach: Similar to how an attending physician supervises a team of doctors, residents, and nurses caring for a patient in the hospital, all of our staff attorneys were supervised on every case by a supervising attorney. We also assigned two attorneys to our cases. Thus if the primary attorney has a scheduling conflict, the secondary attorney is already in place to take over. This has the added benefit that our attorneys could check each other’s work and share their training and experience.
  • Focusing on what we do best: We didn’t take cases that were really big and complicated. Instead we focused on the simpler, smaller, and more routine cases that make up the vast majority of the legal market. For example, we focused on third degree felony and misdemeanor cases rather than first degree felony cases.
  • Recruiting attorneys who do quality work: We were fortunate that both of the law schools in Utah have top ranked practical training programs. Although we often hired recent graduates, they already had hands-on training for many of the types of cases we handled.
  • Mentoring: The Utah State Bar has a mandatory mentoring program where more established attorneys who have practiced for several years mentor newly admitted attorneys. This is a fantastic way for attorneys to gain valuable training. Our attorneys also received ongoing mentoring from local firms that supported our mission.
  • A systems approach: Doctors and pilots use checklists to prevent mistakes, and they use technology to detect issues before they become problems. We did the same. For example, we built our own database system for tracking cases and hours billed, which helped our attorneys manage their caseload and allowed them to focus on practicing law instead of getting bogged down in accounting, time tracking, and other administrative tasks. Because we built this system ourselves, we continually modified it to handle new issues and problems that came up, thus preventing them from happening again.
  • Operating as a non-profit: See 1) Benefits of Operating as a Non-profit above
  • Technology: We built our own client management software, which gives us up-to-the-minute data on our clients’ trust balances. Our attorneys always know how much money their clients have and if they need to ask for more, withdraw from the case, or switch to unbundled services. Because of our system and policies, we wrote off 1-2% of our revenue as bad debt. According to a recent survey of 40,000 attorneys, the average write-off rate is 14%. Thus other law firms have to charge higher rates to cover these losses, which effectively forces those who can pay to subsidize those who do not pay.
  • Lower prices are actually a strategic advantage. If the opposing party hired the “best” (most expensive) attorney in town at say $350/hour then they are going to run out of money much sooner than our client will.

How we fit in the legal landscape

  • Legal Aid and public defenders loved us because they had a place to send people that earn too much to qualify for their services but not enough to hire a traditional attorney.
  • Private attorneys loved us because they had a place to send people that cannot afford their services (and still do, as there are 3 nonprofits in town that copied our business model.)
  • The courts loved us because there were fewer people going to court without an attorney.

The following chart shows the 33% of people that fell into the legal services gap and where Open Legal Services fit in the landscape of available legal services.

Data Sources: US Department of Health and Human ServicesU.S. Census Bureau, The Henry J. Kaiser Family Foundation (Note: this data is for 2014 because that was the most recent year of data available for all of these sources when this chart was created)

The rest of the country took notice. The Atlantic, the ABA, and the Deseret News (a local newspaper) have all written articles about us. The ABA named our co-founders among the “Legal Rebels of the Year” and the Utah Minority Bar Association named us “Law Firm of the Year” in 2015. Our founding attorneys presented all over the country about our model and numerous attorneys contacted us from all over the United States to learn how to bridge the justice gap by replicating our model for delivering affordable legal services.

Spreading the Revolution

  • Dozens have replicated our model throughout the U.S.
  • While we have closed our doors, the movement continues.
  • Keep an eye on this page for updates from organizations like ours!
Last modified: June 22nd, 2020 by admin